Shared Inbox
See every customer conversation in one place. Assign, prioritize, and resolve without losing context.
Product
Belén Connect
Coming soonCustomer communication powered by WhatsApp Business Platform.
WhatsApp for pharmacy teams — without changing how you work
Pharmacies rely on WhatsApp every day. Belén Connect brings those conversations into a shared workspace while letting your team continue using the WhatsApp Business app they already know.
WhatsApp Coexistence
Your agents can keep responding from the WhatsApp Business app on mobile while supervisors and support staff collaborate through Belén Connect — with full conversation history, assignments, and internal notes in one place.
Shared Inbox
Multi-agent support
Customer conversations
Order notifications
Internal collaboration
WhatsApp Coexistence
Secure messaging
Customer history
Capabilities
Everything your team needs in one inbox
From order notifications to internal handoffs — built for the pace of pharmacy operations.
Multi-agent support
Multiple team members can collaborate on conversations with clear ownership and handoffs.
Order notifications
Keep customers informed about orders and deliveries with timely, consistent messaging.
Customer history
Access past conversations and context so every reply feels informed and personal.
Secure messaging
Built for teams that handle sensitive health and order information every day.
Internal collaboration
Leave internal notes, tag teammates, and coordinate without leaving the conversation.
Frequently asked questions
Can my team keep using the WhatsApp Business app?
Yes. Belén Connect is designed for WhatsApp Coexistence — your staff can continue using the WhatsApp Business app on their phones while your team also benefits from a shared inbox, collaboration tools, and structured customer history on the platform.
Who is Belén Connect for?
Pharmacy teams that handle a high volume of customer messages — order updates, product questions, delivery coordination, and day-to-day support across multiple agents.
Is customer data secure?
Belén Connect is built with secure messaging practices and access controls designed for teams that handle sensitive customer conversations every day.
See Belén Connect in action
Schedule a conversation with our team to learn how Belén Connect can fit your pharmacy.